Effective Date: 25 May 2024

Introduction

Thank you for visiting the website of “Mental Health Awareness Initiative” NGO (hereinafter referred to as “the Organisation,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines how we collect, use, and safeguard your personal information.

By accessing and using our website, or providing us with your personal information, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. When We May Collect Information

We collect personal information from users when they voluntarily provide it to us through various means, such as:

1.1. Contacting us

1.2. Filling out forms and questionnaires

1.3. Making donations

1.4. Applying for a job or volunteer positions

1.5. Becoming a member

1.6. Ordering

1.6. Using our services

1.7. Interacting with our website

2. What Kind of Information We May Collect

The types of personal information we may collect include:

2.1. Contact information (e.g., name, postal address, telephone number, email address)

2.2. Date of birth

2.3. Gender

2.4. Age

2.5. Nationality and ethnicity information for monitoring purposes

2.6. Bank or credit card details (only when provided for making a payment or a donation)

2.7. Employment status or unspent criminal convictions (for a job or volunteer applications)

2.8. IP address and other technical information

2.9. Information about activities on our website or social media platforms

2.10. Any other personal information you provide to us

In certain cases, we may also collect and process special category data (sensitive personal information) with your explicit consent, unless otherwise permitted by law.

3. How Long We May Retain the Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may need to retain your information for tax or accounting purposes. We will then delete your personal information in a secure manner.

4. How we May Use your Personal Information

We may use the personal information we collect for the following purposes:

4.1. Providing support services

4.2. Administering donations and supporting fundraising

4.3. Maintaining a record of our relationship with you

4.4. Responding to queries, requests, and complaints

4.5. Sending correspondence and communications

4.6. Verifying and updating contact details

4.7. Conducting evaluations and generating reports on our services

4.8. Managing events and furthering our charitable objectives

4.9. Safeguarding our staff and volunteers

4.10. Processing job or volunteer applications

4.11. Conducting training and administering accounts

4.12. Carrying out fraud prevention and money laundering checks

4.13. Establishing, defending, or enforcing legal claims

4.14. Conducting due diligence and identifying potential supporters, donors, and partners (where permitted by law)

4.15. Improving user experience on our website and performing data analysis

4.16. Meeting our legal obligations and regulatory requirements

4.17. Marketing purposes (with your consent, which you can withdraw at any time)

4.18. Research (where permitted by law and anonymised)

5. Legal Basis for Processing Personal Information

We will only process your personal information if we have a valid legal basis. The legal bases for processing your personal data include:

5.1. Performance of a contract: Processing is necessary for the performance of a contract or to take steps at the request of the data subject prior to entering into a contract

5.2. Consent: Processing is based on your explicit consent, which you can withdraw at any time including for the processing of sensitive personal data

5.3. Legitimate interests: Processing is necessary for our legitimate interests, provided that such interests are not overridden by your data protection rights and interests. Our legitimate interests include but not limited to:

5.3.1. Administering and improving our website and services

5.3.2. Fundraising and promoting our charitable activities

5.3.3. Sending you information about our work and services (where you have consented)

5.3.4. Preventing fraud and protecting our systems

5.4. Legal obligations: Processing is necessary to comply with our legal obligations

6. Sharing Personal Information

We may share your personal information with third parties only in the following circumstances:

6.1. Service Providers: We may engage trusted third-party service providers to assist us in operating our website, providing services, and conducting our activities. These service providers are contractually bound to safeguard the confidentiality and security of your personal information

6.2. Legal Compliance: We may disclose your personal information if required by law or in response to a valid legal request

We may share anonymised statistical data with third party organisations, including research or charitable organisations. All data shared undergoes a rigorous anonymisation process to ensure individuals cannot be identified. 

We do not share personally identifiable information without explicit consent, except where required by law or for the performance of contractual obligations.

We will never sell your data to another organisation.

7. Cookies and Other Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. By using our website, you consent to the use of cookies and other technologies following our Cookie Policy.

8. Third-Party Tracking and Services

We use third-party scripts, such as Google Analytics and Facebook Pixel, to analyse website traffic and improve our services. These third-party services may collect and process your personal information under their respective privacy policies. We encourage you to review the privacy policies of these third parties for more information on how they handle your personal information.

9. Donations and Payment Processing

For the convenience of our users, we have integrated a bank service for donations on our website. When you donate, the bank service provider may collect and process your personal and financial information to process the donation. We do not store or have access to your payment information. Please review the bank service provider’s privacy policy for more information on how they handle your personal and financial information.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. We restrict access to your personal information to authorised personnel only, and all data is stored on secure servers.

11. International Data Transfers

As an organisation registered in Armenia, your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

12. Your Rights

As a data subject, you have certain rights regarding your personal information. These rights include:

12.1. Right to Access: You have the right to request access to your personal information held by us

12.2. Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information

12.3. Right to Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions

12.4. Right to Restrict Processing: You have the right to request the restriction of processing your personal information under certain circumstances

12.5. Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format

12.6. Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes

12.7. Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time

To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us using the information provided in Section 12.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Mental Health Awareness Initiative (NGO)

Registered Address: 15 Atoyan Passing, apt. #11, Yerevan 0075, Armenia

Registration Number: 211.171.1261070

Taxpayer ID: 00510701

Email: [email protected]

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates. The revised Privacy Policy will be effective when posted on this website.

Last Updated: 24 May 2024