Effective date: 31 May 2024
Introduction
Thank you for visiting the website of “Mental Health Awareness Initiative” NGO (hereinafter referred to as “the Organisation,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information (hereinafter referred to as “Information”, or “Data”).
This Privacy Policy outlines how we collect, use, and safeguard your Information.
By accessing and using our this website and/or our other sites and tools that refer to this Privacy Policy, or providing us with your personal information, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. When we may collect and process Information
We collect Information from users (hereinafter also referred to as “data subjects”) when they voluntarily provide it to us through various means, such as:
1.1. Contacting us
1.2. Filling out forms and questionnaires
1.3. Making donations
1.4. Applying for a job or volunteer positions
1.5. Becoming a member
1.6. Ordering
1.6. Using our services
1.7. Interacting with our website
2. What kind of Information we may collect and process
The types of Information we may collect and process include:
2.1. Contact information (e.g., name, postal address, telephone number, email address)
2.2. Date of birth
2.3. Gender
2.4. Age
2.5. Nationality and ethnicity Information for monitoring purposes
2.6. Bank or payment card details (only when provided for making a payment or a donation)
2.7. Employment status or unspent criminal convictions (for a job or volunteer applications)
2.8. IP address and other technical Information
2.9. Information about activities on our this website and/or our other sites and tools that refer to this Privacy Policy or social media platforms
2.10. Any other Information you provide to us
In certain cases, we may also collect and process special category Data (sensitive Information) with your explicit consent, unless otherwise permitted by law.
3. How long we may retain the Information
We will retain your Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. For example, we may need to retain your Information for tax or accounting purposes. We will then delete your Information in a secure manner.
4. How we may use your Information
We may use the Information we collect for the following purposes:
4.1. Providing support services
4.2. Administering donations and supporting fundraising
4.3. Maintaining a record of our relationship with you
4.4. Responding to queries, requests, and complaints
4.5. Sending correspondence and communications
4.6. Verifying and updating contact details
4.7. Conducting evaluations and generating reports on our services
4.8. Managing events and furthering our charitable objectives
4.9. Safeguarding our staff and volunteers
4.10. Processing job or volunteer applications
4.11. Conducting training and administering accounts
4.12. Carrying out fraud prevention and money laundering checks
4.13. Establishing, defending, or enforcing legal claims
4.14. Conducting due diligence and identifying potential supporters, donors, and partners (where permitted by law)
4.15. Improving user experience on our this website and/or our other sites and tools that refer to this Privacy Policy and performing Data analysis
4.16. Meeting our legal obligations and regulatory requirements
4.17. Marketing purposes (with your consent, which you can withdraw at any time)
4.18. Research (where permitted by law also/and/or anonymised)
Additional purpose/s may be specified upon obtaining your explicit consent.
5. Legal basis for processing Information
We will only process your Information if we have a valid legal basis. The legal bases for processing your Data include:
5.1. Performance of a contract: Processing is necessary for the performance of a contract or to take steps at the request of the data subject prior to entering into a contract
5.2. Consent: Processing is based on your explicit consent, which you can withdraw at any time including for the processing of sensitive Data
5.3. Legitimate interests: Processing is necessary for our legitimate interests, provided that such interests are not overridden by your Data protection rights and interests. Our legitimate interests include but are not limited to the following:
5.3.1. Administering and improving our this website and/or our other sites and tools that refer to this Privacy Policy and services
5.3.2. Fundraising and promoting our charitable activities
5.3.3. Sending you information about our work and services (where you have consented)
5.3.4. Preventing fraud and protecting our systems
5.4. Legal obligations: Processing is necessary to comply with our legal obligations
6. Sharing Information
We may share your personal information with third parties only in the following circumstances:
6.1. Service providers: We may engage trusted third-party service providers to assist us in operating our websites and tools, providing services, and conducting our activities. These service providers are contractually bound to safeguard the confidentiality and security of your Information
6.2. Legal compliance: We may disclose your personal information if required by law or in response to a valid legal request
We may share anonymised statistical Data with third party organisations, including research or charitable organisations. All Data shared undergoes a rigorous anonymisation process to ensure individuals cannot be identified.
We do not share personally identifiable information without explicit consent, except where required by law or for the performance of contractual obligations.
We will never sell your Data to another organisation.
We strive to collect and process as little Information as possible:
7. Cookies and other technologies
Our this website uses cookies and similar technologies, our other sites and tools that refer to this Privacy Policy and/or Cookie Policy can use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. By using our this website and/or our other sites and tools that refer to our Cookie Policy, you consent to the use of cookies and other technologies that follow our Cookie Policy.
8. Third-party tracking and services
We use third-party scripts, such as Google Analytics and Meta Pixel, to analyse traffic and improve our services. These third-party services may collect and process your Information under their respective privacy policies. We encourage you to review the privacy policies of these third parties for more information on how they handle your Data.
9. Donations and payment processing
For the convenience of our users, we have integrated bank services for donations. When you donate, the bank service provider may collect and process your Information, including financial, to process the donation. We do not store or have access to your payment information. Please review the bank service providers’ privacy policies for more information on how they handle your Data, including financial.
10. Data security
We implement appropriate technical and organisational measures to protect your Information against unauthorised access, alteration, disclosure, or destruction. We restrict access to your Information to authorised personnel only, and all Data is stored on secure servers.
11. International Data transfers
As an organisation registered in the Republic of Armenia, we may transfer and process your Ιnformation to and in countries other than the European Economic Area (EEA) countries and Armenia. We ensure that any such international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your Information.
12. Your rights
As a data subject, you have certain rights regarding your Information. These rights include:
12.1. Right to access: You have the right to request access to your Information held by us
12.2. Right to rectification: You have the right to request the correction of inaccurate or incomplete Information
12.3. Right to erasure: You have the right to request the deletion of your Information, subject to certain exceptions
12.4. Right to restrict processing: You have the right to request the restriction of processing your Information under certain circumstances
12.5. Right to Data portability: You have the right to receive your Information in a structured, commonly used, and machine-readable format
12.6. Right to object: You have the right to object to the processing of your Information under certain circumstances, including for direct marketing purposes
12.7. Right to withdraw consent: If we rely on your consent as the legal basis for processing your Information, you have the right to withdraw your consent at any time
To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us at [email protected] email address.
13. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
“Mental Health Awareness Initiative” NGO
Registered Address: 15 Atoyan Passing, apt. #11, Yerevan 0075, Republic of Armenia
Registration Number: 211.171.1261070
Taxpayer ID: 00510701
Email: [email protected]
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates. The revised Privacy Policy will be effective when posted on this website.
Last updated: 30 May 2024